My STORY

Heat Pump

  Reported my heat pump out on 11/14/2022 to American Home Warranty
 
Got the below on 11/14
We have assigned Evans Air Services to diagnose your Central Air Conditioning and/or Heating System problem at “My Address”.

The contractor will contact you today or the next business day to schedule an appointment. If you do not hear from the contractor in this timeframe, please call the contractor directly.       Work Order 617901727 Contractor Evans Air Services Contractor Phone (336) 297-9922 Contractor Email Evansairservices2@gmail.com Service Call Fee $85.00 PAID Payment Method Visa.       It’s a good idea to check your contract coverage details to see what is covered, and what isn’t, before the contractor arrives. To check your contract coverage details to see what is and isn’t covered, or call 800.992.3400 to request a copy of your contract.  

Called Evans Heating and Air then First American Home Warranty over 15 times within five weeks, being on hold over 45 mins each time, only to get told each other were ordering the parts, and a complete run around. Then to be told after 4 weeks it was a break down in communication between these two companies on who was actually ordering the parts and that the heat pump needs to be replaced.

…fast forward to week 6:

Evans Heating and Air (their contractor) provided a quote with my portion and First American Home Warranty provided their portion as well.

EVANS HEATING AND AIR:
I pay Total: $4,406.00

INSULATE DRAIN LINE IN CRAWL/BASEMENT $225
SECONDARY DRAIN LINE $200 DRAIN SAFTYSWITCH $125 LINE SET $425.00 CONDENSATE PUMP $250.00 PERMIT $200 THERMOSTAT $225 WHIP $175 CONDENSER PAD $246 CONDENSER LOW VOLT CONDUIT $100 DISCONNECT FOR CONDENSER $225, DRAIN PAN $225, CONDENSATE PUMP $450

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Modifications: UCT MODS $460, ELECTRICAL AIRHANDLER MODS $275,

ELECTRICAL CONDENSER MODS $275

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Additional charges: DISPOSAL $100, RECOVERY $100, TORCH FEE $125  

FIRST AMERICAN HOME WARRANTY:
They pay Total: $442.50

Payment is based on the company’s negotiated rates, which may be less than the retail.

No Breakdown provided.